A couple of months in the past, I stayed at the Rigdon Residence, a boutique inn in Cambria, California, which we reserved by Scheduling.com. I indicated I would pay back for our lodging at the time of arrival.
I paid out the hotel when I checked in. Then I received a second charge on our financial institution assertion that was created by Booking.com.
I’ve expended 5 months trying to get Scheduling.com to refund the $1,057 that they billed me. I have communicated through email messages, chats and cellphone phone calls, all with diverse sales reps who requested we deliver the similar documentation. I have sent the documentation three times now.
Booking.com certain me a manager or supervisor would get back to me. But no one particular did.
I’ve talked with anyone at the lodge a lot of moments as perfectly, and they even contacted Reserving.com on my behalf. Reserving.com instructed the resort that my refund had been processed. But it has not.
I want to be refunded for the $1,057 that Reserving.com incorrectly billed me. Can you enable? — Mary Anne Morgan, Berkeley, California
Obviously, you should not have been charged twice, but equally plainly, you ended up. Somebody at Reserving.com should really have reviewed this and set it immediately. In its place, the process has dragged on for months, and you are continue to out $1,057.
How did this come about? You can make a reservation on Scheduling.com and pay out when you arrive. But in your situation, it seems to be like another person — it’s not distinct who — manufactured a next reservation in your identify. The two reservations ended up in the Scheduling.com process, and Reserving.com billed you for both.
Though your situation is complex, a professional agent at Scheduling.com could have in all probability settled this promptly. But as considerably as I can explain to, Scheduling.com sent you a sequence of perhaps automated responses in response to your criticism.
The reps did not entirely have an understanding of your problem. In the stop, Reserving.com despatched a refund to another person else’s credit history card.
To break by means of the automated e-mails and the AI buyer provider, you have to appeal your circumstance to a person who can assist. I listing the names, figures and e-mail addresses of the best Booking.com executives on my purchaser advocacy web site, Elliott.org.
I also have a specific explanation of the Booking.com refund procedure to assist you get by it.
I contacted Booking.com on your behalf. Fewer than a 7 days later on, you gained a complete refund.
Christopher Elliott is the founder of Elliott Advocacy, a nonprofit firm that aids buyers clear up their issues. Electronic mail him at [email protected] or get aid by getting in contact with him on his web page.